Clapham Junction Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Clapham Junction Removals provides removal and related services to you. By booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the following meanings:
Customer means the individual, business or other organisation booking or receiving the services from Clapham Junction Removals.
We, us, our means Clapham Junction Removals, the removal services provider.
Services means any removal, packing, loading, unloading, storage, delivery, or associated services that we agree to provide.
Goods means the items that are to be removed, transported, stored, packed, or otherwise handled by us.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide domestic and commercial removal services, including but not limited to household moves, office moves, packing, loading, unloading, and related activities within the United Kingdom.
The specific services to be provided, along with dates, times, locations and any special requirements, will be agreed in writing prior to the move and will form part of the contract.
We reserve the right to decline any booking for any reasonable reason, including where access is unsafe, the goods are prohibited, or the work exceeds our safe operational capacities.
3. Booking Process
3.1 Quotation
We may provide a quotation based on information supplied by you, including property details, access, distance, volume or list of goods, and any special requirements. Quotations are normally estimates and not guarantees of final cost unless specifically stated as a fixed price.
Quotations are valid for a limited period, which will be indicated at the time of issue. We may withdraw or amend a quotation at any time before a booking is confirmed.
3.2 Confirmation of Booking
A booking is confirmed when we have received your acceptance of our quotation and any required deposit, and we have acknowledged the booking in writing. Until that point, dates and times are subject to availability and may change.
It is your responsibility to ensure that all details in the booking confirmation are accurate. Any errors or omissions must be notified to us as soon as possible.
3.3 Changes to Booking
Any changes to dates, times, addresses, access details, the volume of goods, or required services must be agreed in writing. We cannot guarantee that we will be able to accommodate changes, particularly at short notice.
Changes may result in additional charges if the scope, duration or nature of the services is altered.
4. Customer Responsibilities
You agree to:
Provide accurate information about the property, access conditions, parking arrangements, and the goods to be moved.
Obtain and pay for any necessary permits, parking suspensions, tolls or access permissions required at collection and delivery addresses.
Ensure suitable and safe access to the property for our vehicles and staff, including clear stairways, corridors and entrances.
Be present or represented at both the collection and delivery addresses during the services, unless otherwise agreed.
Properly prepare and secure any items that you have chosen to pack or disassemble yourself.
Comply with all relevant laws and regulations, including those relating to hazardous materials, waste, and data protection.
5. Payments and Charges
5.1 Pricing
Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or additional fees, which will be specified where relevant.
Our charges may be calculated based on factors such as time, distance, size of vehicle, number of staff required, and the nature or quantity of goods.
5.2 Deposits and Advance Payments
We may require a deposit or full advance payment to secure your booking. The amount and due date will be notified to you at the time of booking.
If a deposit or advance payment is not received by the specified date, we may cancel or release the booking and offer the slot to other customers.
5.3 Payment Terms
Unless otherwise agreed in writing, payment of the full balance is due no later than on completion of the services on the day of the move.
For business customers with approved accounts, specific payment terms may be agreed separately.
We reserve the right to charge interest on overdue sums at the statutory rate, accruing daily until payment is received in full, and to recover any reasonable costs of collection.
5.4 Additional Charges
Additional charges may apply where:
The scope of the work increases from that originally agreed, including additional items, floors, or locations.
There are delays or waiting times caused by factors beyond our control, including keys not being available, contracts not completing on time, or restricted access.
We are required to handle items that are particularly heavy, fragile, or awkward, or require special equipment or additional staff.
Parking fees, toll charges, congestion or clean air zone charges, or any other third party fees are incurred in the performance of the services.
6. Cancellations and Postponements
6.1 Cancellation by the Customer
If you wish to cancel your booking, you must notify us in writing. The following charges may apply:
Cancellation more than 7 days before the booked date: any deposit may be refunded, less reasonable administrative costs.
Cancellation between 2 and 7 days before the booked date: a cancellation fee may be charged, which may include retention of the deposit.
Cancellation less than 2 days before the booked date or on the day of the move: up to 100% of the quoted price may be charged.
Any specific cancellation terms provided in your booking confirmation will apply in addition to or in place of the above where stated.
6.2 Postponement by the Customer
If you wish to postpone your booking, we will use reasonable efforts to accommodate the new date, subject to availability. We cannot guarantee a specific alternative date or time.
Postponements at short notice may incur charges to cover costs already incurred and loss of opportunity to take other bookings.
6.3 Cancellation by Us
We may cancel the services where:
You fail to pay any required deposit or charges when due.
We are unable to safely or lawfully perform the services due to access, hazardous conditions, or the nature of the goods.
We are affected by events outside our reasonable control, such as extreme weather, accidents, or other force majeure events.
If we cancel for reasons within our control, we will refund any payments received for services not provided, which will be your sole remedy in such circumstances.
7. Excluded and Prohibited Items
Unless expressly agreed in writing, we do not accept responsibility for and may refuse to move:
Cash, jewellery, precious metals, watches, or other items of high value.
Important documents, passports, securities, or irreplaceable items.
Hazardous, illegal, or dangerous goods, including explosives, flammable substances, gas cylinders, chemicals, or toxic materials.
Perishable goods, plants, animals, or living organisms.
Goods which require special licences, permits, or handling requirements that have not been disclosed and agreed in advance.
If such items are moved without our knowledge, our liability will be strictly limited and we may remove or dispose of them without notice if they present a risk.
8. Packing, Handling and Access
It is your responsibility to ensure that goods are properly packed and ready for transport, unless you have booked our packing service.
Where we provide packing services, we will use reasonable care and appropriate materials but cannot guarantee that goods will not suffer damage caused by inherent defects, poor condition, or unsuitable design.
You must ensure that fragile or delicate items are clearly identified and communicated to our staff. We may decline to move items that are not suitably packed or are considered unsafe to handle.
If access is restricted, such as narrow staircases, low ceilings, or inadequate parking, we may need to adopt alternative methods or require additional time or personnel, which may result in additional charges.
9. Storage Services
Where storage services are provided, specific terms may be agreed in addition to these Terms and Conditions.
Storage will be charged in accordance with the agreed rate and invoiced in advance for the relevant period.
We may exercise a lien over stored goods for any unpaid charges and may, after giving reasonable notice, sell or dispose of goods to recover outstanding sums.
10. Liability and Limitations
10.1 Our Duty of Care
We will exercise reasonable care and skill in the performance of the services. However, our liability is subject to the limitations set out in this section.
10.2 Exclusions of Liability
We will not be liable for loss or damage arising from:
Inherent defects, natural deterioration, or pre-existing damage.
Insufficient or improper packing where you have packed the goods yourself.
Delays, loss or damage caused by circumstances beyond our reasonable control, including traffic, road closures, adverse weather, or forces of nature.
Loss of profits, business interruption, or any indirect or consequential losses.
Damage to premises or property caused by the movement of goods at your request where moving the goods in the manner instructed is likely to cause damage.
10.3 Limits on Liability for Goods
Our liability for loss of or damage to goods, if established, will be limited to a reasonable amount per item or per consignment, subject to any specific limits notified to you in advance.
You are encouraged to obtain suitable insurance cover for your goods for the duration of the removal and any storage period, especially for items of high value.
10.4 Notification of Loss or Damage
You must inspect goods and premises as soon as reasonably possible after completion of the services. Any visible loss or damage should be reported to us in writing within a reasonable time, ideally within 7 days of the move.
Failure to notify us within a reasonable time may adversely affect our ability to investigate and could limit or exclude our liability.
11. Waste and Environmental Regulations
We operate in accordance with applicable UK waste and environmental regulations.
We are not a general waste carrier and will not remove household rubbish, garden waste, construction debris, or other waste materials unless this has been specifically agreed and complies with relevant regulations.
Any waste removal service, where offered, will be charged separately and may be subject to additional conditions and fees depending on the type and quantity of material.
You must not include prohibited or hazardous waste in any items presented to us for removal or disposal. We reserve the right to refuse, separate or arrange for appropriate handling of any such materials at your cost.
12. Parking, Access and Local Restrictions
You are responsible for arranging suitable parking for our vehicles at collection and delivery addresses, including obtaining any necessary permissions or permits from local authorities or property managers.
We will not be liable for fines, penalties or charges arising from inadequate parking arrangements where you have not provided appropriate permissions or permits.
Where necessary and lawful, we may park in pay and display, permit bays, or other restricted areas to perform the services, and any such costs will be added to your final invoice.
13. Data Protection and Privacy
We will handle your personal information in accordance with applicable UK data protection laws.
We will collect, use and store your information only for the purpose of providing our services, managing your booking, processing payments, dealing with queries or complaints, and complying with legal obligations.
Your information will not be sold to third parties. It may be shared with trusted partners or subcontractors where necessary to deliver the services you have requested.
14. Complaints
If you have any concerns about our services, you should raise them with us as soon as possible so that we can attempt to resolve the issue promptly.
We will investigate complaints in good faith and aim to provide a response within a reasonable timeframe. Your statutory rights are not affected.
15. Force Majeure
We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, acts of terrorism, strikes, or disruption to transport networks.
Where a force majeure event occurs, we will inform you as soon as reasonably practicable and will work with you to rearrange services where possible.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to the contract or these Terms and Conditions.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions form the entire agreement between you and us in relation to the services, and supersede any prior understandings or agreements, whether written or oral, relating to their subject matter.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
